FREQUENTLY ASKED QUESTIONS

If you can not find the answers to your questions below, call 760-889-5137. You can also click on the contact link at the top of the page and fill out a form or send us an email. We have excellent customer service, and your phone call will be answered by an American citizen who has lived in America his entire life and who is very familiar with the features of Repair Business Software.

Q: HOW DO I INSTALL THE SOFTWARE?

To start using the software, simply enter your user name and password at the URL https://www.supersystemlogin.com
If you purchased the software license from Amazon.com, then you can install the CD into your computer and it will have your username and a login on the CD.

Q: what if the server goes down?

Repair Business Software is mirrored on several servers all over the United States, so even if one server goes down due to a power outage or natural disaster, you will automatically be routed to the another server with no interruption in service. More imporatantly, we have had a historic uptime rate of 99.9%

Q: what if my computer internet connection goes down?

If the Internet connection for your computer goes down, you will not be able to access Repair Business Software from that computer, but you will be able to use another device, such as your smart phone. For users who have an unreliable internet connection, it is highly recommended that they have a smart phone, such as the Apple iPhone, so that they can access Repair Business Software in the event that the primary Internet connection is not working.

Q: what type of computer do i need?

You can use Repair Business Software with almost any computer with an Internet browser. Many people access Repair Business Software wirelessly using an iPhone or iPad, while other access Repair Business Software from a Windows laptop or desktop. You can also use any Apple laptop or desktop.

Q: CAN I INSTALL Repair Business Software ON MULTIPLE COMPUTERS?

You can use Repair Business Software on as many computers as you want. It is also possible to have multiple sessions open at one time, meaning that multiple users can access the data at one time. Up to 100 users can log in, create new orders, edit orders, and perform other tasks at once.

Q: how do i upgrade to the newest version?

Every time you log in you will automatically have access to the newest version of the software. You do not need to install anything or pay to upgrade.

Q: my business repairs iphones and other smart phones, will repair business software work for my repair business?

Repair Business Software is designed to be 100% user customizable. The questions that are asked at the time of check in can be written specifically to address different products that you repair. You can create an unlimited number of unique repair categories for different products that you repair. The questions that pop up when a customer selects a specific repair category will be relevant to that product specifically. If your business repairs both iPhones and MacBooks, then the customer will be asked a different set of questions based on the product type that is selected.

You can customize the terms and conditions of each repair, as well as all other questions for that repair category. For example, if the customer is checking in a Mabook you may ask: "Do you want to upgrade to a 500 GB Hard Drive?" This is not relevant for the iPhone, so you would not assign that question to the iPhone repair category.

You can, however, assign the same question to multiple repair categories. For example, you may assign the question "Do you want to upgrade to a 500 GB Hard Drive?" to MacBooks, Playstation 3 Game Consoles, Windows Laptops, Windows Desktops, and other relevant categories.

Q: can i take credit card payments?

Repair Business Software is designed to be able to process credit card payments. It is compatible with specific USB credit card swipers, and can be configured to work with various credit card processing companies that use the authorize.net payment gateway. Many users have also found that they can save money with credit card processing if they use the Trancendent One for their credit card processing. Trancendent One is a preferred Credit Card Processing Company that has been tested to work with Repair Business Software, and is an approved provider.

Q: HOW much does the usb credit card swiper cost?

The USB Credit Card Swiper that you need in order to take credit cards cost $55.00. You do not have to lease it, once you buy it, the swiper is yours to keep.

Q: will my credit card processing fees change?

It is critical that your credit card processing company provide you with the correct account type in order to pay the lower "card present" rate for credit card transactions that are swiped. If your credit card processing company sets up your account as "card not present" then you will pay a higher rate. Since Repair Business Software includes a physical credit card swiper, you should be eligible for the lower "card present" credit card processing rate.

Q: what data is stored, and for how long?

Data entered into Repair Business Software is saved forever. Customer names, phone numbers, email addresses and any other data that is entered is permanently saved. If you include a field for "customer password" or "customer credit card number" or "customer social security number" then that data will also be stored. We strongly suggest that you do not ask for or enter sensitive customer data into Repair Business Software.

Q: does it store the 16 digit credit card number?

Absolutely not. Repair Business Software does not store the 16 digit credit card number. Only the last four digits of the credit card number are stored. Having only the last four digits of a credit card is not enough to complete a transaction.